Privacy Policy

Hero Pro Services ("Hero Pro," "we," "us") operates https://www.heropro.co and provides home services across Middle Tennessee. This policy explains what information we collect when you visit our website or request service, how we use it, and the choices you have.

Information we collect

• Information you provide when you submit a request form, schedule service, or contact us, name, email, phone, service address, and any details you include about the work needed.
• Automatically collected information via cookies and similar technologies, pages visited, referring URL, device and browser type, IP address, approximate location, and ad-click identifiers (e.g. Google Click ID / GCLID) used to attribute marketing campaigns.
• Information from service providers, for example, when you submit a quote request through our embedded Jobber form, your submission is processed by Jobber and routed to our team.

How we use it

• To respond to your inquiries and schedule service.
• To operate, secure, and improve our website.
• To measure marketing performance, including Google Analytics, Google Ads, and Google Tag Manager, so we can understand which channels generate qualified leads.
• To comply with legal obligations and protect our rights.

Sharing

We do not sell personal information. We share limited information with vendors that help us run our business, including Google (analytics and advertising), Jobber (request and scheduling), and our hosting and email providers, under contracts that require them to safeguard the information and use it only for the services they provide to us.

Cookies and tracking

We use cookies and similar technologies to remember your session, measure traffic, and attribute marketing. The first time you visit, you'll see a banner asking whether you consent to analytics and advertising cookies. Essential cookies needed for basic site function are always on.

You can change your decision at any time using the "Cookie preferences" link in our site footer, or by clearing the hp_consent cookie in your browser. Until you opt in, Google Analytics and Google Ads tags run in a no-cookie, anonymized mode (Google Consent Mode v2).

Your choices

• You can opt out of marketing communications at any time by replying "STOP" or contacting us.
• You can request access, correction, or deletion of personal information we hold about you by emailing support@heropro.co.
• California, Virginia, Colorado, Connecticut, and other state residents may have additional rights under applicable law and can submit requests via the same email.

Children's privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children.

Changes

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.

Contact

Questions about this policy? Email support@heropro.co or call 615-499-3019.